Frequently Asked Questions
Everything buyers usually ask before their first order. If your question is not here, send it to us on WhatsApp — you will get an answer the same working day.
Are your parts genuine or aftermarket?
Both, and we always say which. Every listing states the condition: New Genuine (in original VW Group packaging), New OEM (produced by the same manufacturer without the brand logo, identical specifications) or Refurbished (professionally tested, with the condition described in the listing). We never mix grades without telling you first.
How do I confirm the part fits my car?
Send us your 17-digit VIN before ordering. We look the vehicle up in the Volkswagen Group parts catalogue (ETKA), confirm the correct OE number and reply in writing. If a customer of yours supplies only a registration, we can usually work from that too — but a VIN is always fastest and safest.
What is your minimum order quantity?
One set for sample orders, so you can inspect quality and fitment before committing. Tiered wholesale pricing starts from five sets, and distributors who order regularly receive a standing price list.
Do you provide installation and coding support?
Yes. Retrofit kits ship with vehicle-specific wiring diagrams and coding instructions, and our engineers answer questions in English on WhatsApp while you are working on the car. For component protection removal and other programming, send us the vehicle details and we will quote the service.
What payment methods do you accept?
Bank transfer (T/T) for standard orders, and PayPal for sample orders. For larger contracts we can work with other agreed terms — tell us what your finance department needs.
What are your shipping terms and lead times?
Express couriers (DHL, FedEx, UPS) for parcels, typically 3–7 days door to door. Air and sea freight for bulk orders. Standard terms are EXW Shanghai and FOB Shanghai; DDP is available for selected countries. In-stock items leave our warehouse within 48 hours.
What warranty do you offer?
Our parts carry a warranty against manufacturing defects from the date of delivery. Genuine parts additionally carry the manufacturer’s own warranty policy. If something fails, contact us with your order number and photos — we replace or repair, typically on your next shipment to keep freight costs down.
Do you supply documents for customs and accounting?
Yes. Commercial invoice, packing list and, where applicable, certificate of origin are issued with every shipment. Tell us what your customs broker requires and we will match it.
Can I become a distributor or reseller?
We work with workshops, retrofit studios and parts distributors, and we are actively looking for partners in markets where VW Group vehicles are common. Contact us with your company details, the models you work on and the volume you expect — we will send a partner price list.
Do you ship to Russia, the Middle East and South America?
Yes — these are among our main markets, along with Eastern Europe and Central Asia. We ship worldwide and can advise on the routing and documentation that works best for your country.